This week on Ag Talk, we're thrilled to introduce Marie Claire Maalouf, whose roles range from "Mommy" to "Creative Leader" and beyond. Yet, she resonates most with being called "A Student of Life." As the Chief Communications Officer (CCO) at Edelman, Marie Claire, affectionately known as MC among colleagues, has made a lasting impact on the creative landscape of the Middle East and North Africa (MENA) region.
In the years 2022 and 2023, her contributions led to the acquisition of over 100 awards, including prestigious accolades like the D&AD Yellow Pencil, one of the two Cannes Lions Grand Prix, and the sole Grand Lia in Health for the MENA region. Her portfolio is recognized by esteemed platforms such as The One Show, Cannes Lions, D&AD, and many more.
Marie-Claire's influence goes beyond her professional endeavours; she has also served as a juror for prominent award shows like Cannes Lions, New York Festival, and D&AD. In an exclusive interview with Adgully Middle East, Marie Claire Maalouf, CCO of Edelman, explores her creative journey, her pivotal role at Edelman, and the unique opportunities and challenges encountered within the MEA creative sphere, where tradition intertwines with innovation to pave the way forward.
Can you share with us your journey in the creative industry, particularly how you transitioned into your role as Chief Creative Officer at Edelman?
Since day one, it has been a rollercoaster of embracing change, pushing boundaries, and constantly seeking out opportunities to make a real impact, to produce creative work that not only stands out but also stands for something. That’s why I see my transition from advertising to CCO at Edelman as a natural next step in my journey. It came from my broader understanding of the world of communication and a desire to leverage creativity beyond advertising, into realms where strategies intersect with public relations, digital innovation, and the ever-evolving media landscape. It doesn’t hurt when you truly believe in what Edelman does at the core: harnessing creativity to build trust—trust between brands and their audiences, between institutions and the public—trust that begets action, and action that begets trust, and so on and on...
What unique challenges and opportunities do you encounter working in the creative field within the MEA region, considering its cultural diversity and rapidly evolving market?
The cultural diversity here is not just a backdrop; it's the main act. It’s both the challenge and the opportunity. But if I had to pinpoint one specific challenge, it would be not falling into the trap of catering to everyone at the same time for the sake of inclusivity or out of fear of alienation. This is when we lose all the flavour and nuances and end up talking to no one. Once we overcome that challenge, opportunities present themselves. Just dive deep into the diversity, respect it, learn from it, and use it to create work where different cultures overlap, making work that bridges gaps, builds trust, and fosters connections. Once you’re at that level, you’re no longer just speaking to the MEA; you’re speaking for it, championing ideas that matter, that provoke thought, and, ultimately, drive change.
How do you approach integrating traditional cultural elements into modern creative campaigns, especially in a region like the MEA where tradition holds significant importance?
Tradition holds significant importance in the MEA region, but so does innovation. I’d say that one of the oldest traditions in the region is to keep moving forward. Tradition and modernity aren't mutually exclusive in creative work. I’d argue that the more understanding of the culture the work has, the more relevant and creative it can be. It is about striking a balance, diving deep into cultural stories, symbols, and values that resonate, then twisting them with contemporary insights or technologies to create something fresh yet familiar. The trick is not just to decorate with tradition but to embed it into the work, making it relevant to today’s audience.
As a creative leader, you have contributed substantially in bringing the most coveted awards of the industry to the MENA region. In 2022/2023, you have helped win more than 100 awards. Could you highlight some of the most memorable campaigns you've worked on, and what made them successful in the context of the region?
I’d start with the "Despair No More," which is rooted in the culture and the language. While we as a society were moving away from the stigmatization of menopause, the language was lacking, which hindered our progress as a society. So, we took it upon us to change the name of menopause in Arabic from the derogatory term “Age of Despair” to “Age of Renewal”.
And then there is the work we’ve done for Annahar, the bold and brave Lebanese newspaper, which was contextual in its nature. Every single piece was a reaction from Annahar to a current relevant situation, a will to take a stand and challenge the status quo.
In a constantly changing media landscape, what strategies do you employ to ensure your creative work remains innovative and relevant to your target audience?
We simply listen. We listen to our audience and then we involve them in the work. We don’t talk at them; we work with them. A good example of that would be our GenZ lab that we have recently initiated in KSA for the region.
What role do you believe storytelling plays in effective communication, particularly when it comes to connecting with audiences in the Middle East?
Human beings are storytellers or seekers by nature. From the first cave drawings to the latest meme someone is posting at the moment you’re reading this, there is a story, a will to tell and share a story. But to truly connect with our audiences today, we have to learn when to be the storytellers and when to set the ground for people to tell their story or even ours. Today, brands do not have 100% control over their own story. Anyone with an internet connection can contribute to that story and even take it to a different place. This is where trust and action become important. If we act on the stories we’re telling, our audiences will trust it, act on it, and continue to tell it.
You have been working for many social causes as well as helping women all around. What are your views about women's empowerment in the Middle Eastern region? What does the future look like?
The region is steadily catching up with the rest of the world in that regard; we’re not where we want to be yet, but at least we’re moving. Even on a global level, we’re still far from an ideal situation. We’ve had our waves of 'first female X'... The future would be a place where we are no longer celebrating firsts, no longer having to prove our worth but are recognized for who we are and what we bring to the table. Empowerment today means action; what was enough five years ago is now the bare minimum. Now, there is progress and momentum is building up, and by looking at the younger generations, it seems we’re heading in the right direction; so now is the time to work harder. We can't just coast to where we want to be.
