https://adgully.me/post/3435/batelco-opens-three-standalone-telecom-digital-shops-to-serve-customers-247

Batelco opens three standalone telecom digital shops to serve customers 24/7

Batelco, part of the Beyon Group, has unveiled new standalone Digital Shops at three key locations around the Kingdom of Bahrain. Designed with the customer in mind, the Digital Shops give access to Batelco services around the clock to suit customers’ busy lifestyles, enabling them to complete transactions conveniently in just a few minutes.The Digital Shops give access to a wide range of Batelco services, including the ability to instantly register and activate a new Postpaid or Prepaid line and receive a new SIM card, as well as subscribe to Home Fiber Broadband services with just a few easy steps. Customers can also complete package upgrades, SIM/eSIM replacement, and check device availability. Everyday popular transactions are also part of the Digital Shop capabilities, such as paying bills and refilling vouchers. General Manager Consumer Division Aseel Mattar said, “We are proud that Batelco is the first in the Kingdom to launch these standalone telecom digital shops, an exciting milestone in line with our commitment to innovation and customer-centricity.”“With the rapid advancement of technology and the growing demand for digital interaction, Batelco recognizes the need for accessible telecom services. The launch of these state-of-the-art digital shops aims to elevate the customer’s digital experience by ensuring our customers can access Batelco’s services at their convenience, with no time constraints.”“By leveraging cutting-edge technology and advanced user experience design, Batelco is creating a seamless and immersive retail experience that aims to exceed customer expectations. We look forward to delighting our customers and setting new industry standards," Mrs. Mattar added.Batelco’s Digital Shops are located in Al Alawi Complex Carpark, In & Out Petrol station in Hidd, and The Station in Janabiyah, all operating 24/7.
https://adgully.me/post/2483/batelco-retail-shops-undergo-digital-transformation

Batelco retail shops undergo digital transformation

Manama, Bahrain: Batelco, part of the Beyon Group, has revamped all of its retail shops, adding a self-service digital zone, designed to elevate the customer retail experience. This step is in line with Batelco’s on-going digital transformation of its customer journey in multiple touchpoints such as the website, the Batelco app as well as the retail shops.Batelco’s new shops enable customers to complete majority of transactions through a simple digital journey. Today, Batelco customers can find advanced self-service kiosks that incorporate a wide range of functions including the ability to instantly register and activate a new Postpaid or Prepaid line and receive a new SIM card, as well as subscribe to Home Fiber Broadband services with just a few easy steps. Customers can also complete package upgrades, SIM/eSIM replacement, voucher refills, and check device availability in addition to bill inquiry and payments.It’s worth noting that introducing a digital zone at Batelco’s retail shops offers convenience, which allows customers to complete various types of transactions quickly and easily as well as reducing queuing time in branches, hence improving the overall customer satisfaction.Aseel Mattar, General Manager Consumer at Batelco said: “The concept of self-service has grown in popularity recently, and customers dependence on technology has increased too. In response to this trend and in line with Batelco’s digital retail transformation journey, we digitized Batelco retail stores by offering a full-fledged self-service digital zone where customers can complete their transactions on their own.”“I would also like to highlight that the kiosks complement the services provided by Batelco’s retail sales agents, who will still support the shop visitors and are happy to assist them with any queries,” she added."Digitizing the customer journey will continue to be a priority theme for 2023. Completing the transformation of all existing shops is one of the key elements of this journey and there will be further exciting advancements in the upcoming months.” she concluded.Batelco shops, which are located in 9 areas around Bahrain, are accessible daily during mall opening hours and 24/7 in certain locations such as the Airport and Zallaq. Customers can benefit from exclusive offers when subscribing through Batelco digital channel