https://adgully.me/post/5449/dewas-virtual-employee-rammas-enriches-customers-experience-using-ai

DEWA’s virtual employee ‘Rammas’ enriches customers’ experience using AI

Dubai Electricity and Water Authority (DEWA)’s virtual employee ‘Rammas’, which uses generative Artificial Intelligence (AI), enriches the customer experience thanks to its superior ability to interact with users, better understand their needs and enquiries, and respond promptly and accurately in both Arabic and English, while ensuring a safe and practical experience. DEWA is the first utility globally and UAE government entity to use generative AI to interact with customers and answer their queries.In 2023, Rammas answered 1,835,179 enquiries, an increase of 39% compared to 2022, when he answered 1,319,708 enquiries. Since its launch in 2017, Rammas has responded to more than 8.5 million enquiries through DEWA’s various communication channels.“We are keen to provide DEWA’s services according to the highest standards of availability, reliability, efficiency, and quality by utilising the disruptive technologies of the Fourth Industrial Revolution. We attach great importance to investing in AI technologies to advance services and enhance DEWA’s position locally and globally regarding customer experience and service accessibility. Using generative AI in DEWA’s virtual employee Rammas enriches the customer experience with its ability to learn, understand and analyse customer needs based on available data and information,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.In addition to its ability to learn, Rammas facilitates transactions and provides information through direct interaction from the list of services or direct questions. It provides 11 procedural services, such as EasyPay and DEWA Store offers. It also offers information on 200 services and features for all stakeholders, including customers, developers, suppliers, partners and others.Generative AI is a form of AI that can produce text, images, and various content based on its training data. DEWA started using ChatGPT, one of the most widespread applications of generative AI, since April 2023 on its website and smart app through Rammas, 
https://adgully.me/post/2043/dewa-initiates-pilot-use-of-chatgpt-to-enhance-the-capabilities-of-rammas

DEWA initiates pilot use of ChatGPT to enhance the capabilities of Rammas

Dubai: After launching it last February, and as part of its strategy to employ Artificial Intelligence (AI) technologies across all its operations and services, Dubai Electricity and Water Authority (DEWA) announced the pilot use of ChatGPT, since April 2023, on its website through Rammas, DEWA’s virtual employee, to enhance customer experience.“The wise leadership pays great attention to leveraging AI technologies across all sectors. At DEWA, we are keen to enrich the customer experience through smart services that save their time and effort using the latest AI tools. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative and the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world. This is also part of our efforts to use AI in all our services and operations to reduce the number of visits to our customer happiness centres and contribute to shaping a new digital future for Dubai through Digital DEWA, our digital arm, that aims to make us DEWA first digital utility in the world with autonomous systems for renewable energy and storage, with the expansion of the use of AI and digital services,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.“We always strive to improve customer experience and provide our services according to the highest standards of availability, reliability, efficiency and quality. This step to use ChatGPT in Rammas confirms our ongoing efforts to leverage the disruptive technologies of the Fourth Industrial Revolution to accelerate digital transformation and provide advanced digital services with added value that enriches the experience and happiness of customers,” added Al Tayer.Since its launch in the first quarter of 2017 until the end of April 2023, Rammas has answered more than seven million enquiries. ChatGPT will contribute to enhancing its capabilities due to its superior ability to interact with users and better understand their needs. It will also improve its ability to learn, understand, and analyse customer enquiries based on available data and information to respond promptly and accurately.DEWA is working to enrich its services with ChatGPT. It is the first utility in the world and the first government organisation in the UAE to use this modern technology as part of its continuous efforts to enhance its leadership locally and globally.
https://adgully.me/post/2032/dewa-initiates-pilot-use-of-chatgpt-to-enhance-the-capabilities-of-rammas

DEWA initiates pilot use of ChatGPT to enhance the capabilities of Rammas

Dubai: After launching it last February, and as part of its strategy to employ Artificial Intelligence (AI) technologies across all its operations and services, Dubai Electricity and Water Authority (DEWA) announced the pilot use of ChatGPT, since April 2023, on its website through Rammas, DEWA’s virtual employee, to enhance customer experience.“The wise leadership pays great attention to leveraging AI technologies across all sectors. At DEWA, we are keen to enrich the customer experience through smart services that save their time and effort using the latest AI tools. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative and the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world. This is also part of our efforts to use AI in all our services and operations to reduce the number of visits to our customer happiness centres and contribute to shaping a new digital future for Dubai through Digital DEWA, our digital arm, that aims to make us DEWA first digital utility in the world with autonomous systems for renewable energy and storage, with the expansion of the use of AI and digital services,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.“We always strive to improve customer experience and provide our services according to the highest standards of availability, reliability, efficiency and quality. This step to use ChatGPT in Rammas confirms our ongoing efforts to leverage the disruptive technologies of the Fourth Industrial Revolution to accelerate digital transformation and provide advanced digital services with added value that enriches the experience and happiness of customers,” added Al Tayer.Since its launch in the first quarter of 2017 until the end of April 2023, Rammas has answered more than seven million enquiries. ChatGPT will contribute to enhancing its capabilities due to its superior ability to interact with users and better understand their needs. It will also improve its ability to learn, understand, and analyse customer enquiries based on available data and information to respond promptly and accurately.DEWA is working to enrich its services with ChatGPT. It is the first utility in the world and the first government organisation in the UAE to use this modern technology as part of its continuous efforts to enhance its leadership locally and globally.