https://adgully.me/post/4232/telecom-giant-stc-leads-most-valuable-emirati-saudi-brand-rankings

Telecom giant STC leads most valuable Emirati & Saudi brand rankings

Telecom providers lead the 2023 ranking of the Kantar BrandZ Top 30 Most Valuable Emirati & Saudi Brands. Saudi brand STC holds on to its number one position overall for the third year with a brand value of $13.7 billion. Etisalat by e& is the most valuable Emirati brand, worth $9.5 billion. Both brands have been laser-focused on their journeys towards becoming diverse technology platforms, with a strong purpose to improve society through their actions.Collectively, the top 30 Kantar BrandZ Emirati and Saudi brands are worth more than$94.2 billion, equivalent to 5.8% of the two countries’ combined GDPs. They have retained more of their value over the last year than their peers, in the face of the worldwide economic slowdown, with a decrease of 11% compared with 2022. This is a smaller drop than the top 30 brands in China, Italy and the UK.Stability is also in evidence, with 29 of last year’s 30 ranked Saudi and Emirati brands returning once again in 2023. The sole newcomer is retailer Nahdi, a leading pharmacy retailer which made a big entrance at No.7 in the Saudi ranking with a brand value of $2 billion. With a mission to transform access to healthcare services, Nahdi offers an innovative omnihealth experience. Over the last year it has opened more large-format ‘pharmacies of the future’, while expanding its private label, e-pharmacist, and home delivery services.Two categories predominate in the rankings: Financial Services and Telecom Providers, which together are responsible for nearly three quarters of the total brand value. The Financial Services category has the highest representation, with 13 brands, and is the most valuable category, contributing 44% of the overall value. Five categories have grown, four in double digits: Food and Beverages (7%), Energy (14%), Real Estate (16%), Retail (30%) and Travel Services (69%).All three real estate players have grown: Dar Al Arkan (+34%), Emaar Properties (+16%), and Aldar (+5%). These brands have looked beyond realising short-term gains tied to higher property prices, with the goal to build long-term brand equity by transforming how, and where, people live. Emaar Properties is known for its high quality and innovative developments, from 2010’s Burj Khalifa tower, to its forthcoming Ramhan Island eco-development.Most Valuable Emirati BrandsEtisalat by e& has been at the forefront of bringing 5G technology to the market. The brand pushes the boundaries of innovation, for example by using AI to improve network management and customer service. Its new brand identity highlights its expansion into a wider range of services – including iZone, a system of Wi-Fi hotspots in locations such as shopping malls, restaurants, and sheesha cafes.The top riser is airline Emirates (No.3; $5.4bn), with a year-on-year brand value increase of 69%. Consumers view Emirates as the most differentiated brand in the Emirati Top 10 ranking. It remains a symbol of status and aspiration, setting new standards not only for luxury, but also sustainability.Most Valuable Saudi BrandsNumber one brand, STC, has launched products and services across multiple digital platforms to meet people’s evolving needs, including personal payment solutions and entertainment. This has helped it to build an emotional affinity with consumers, beyond meeting their functional expectations. The brand’s multi-dimensional sustainability activities include investing in education and health, expanding telecom access to remote areas, and facilitating instant payments.Two Saudi brands have grown their value by 34%. Real estate brand Dar Al Arkan (No.17; $573m) is known for being an innovation hub. Recently, it constructed the world’s tallest 3D-printed building in Riyadh. Saudia Dairy (No.20; $547m) has rebranded to reflect Saudi Arabia’s Vision 2030 strategy. Its innovative marketing campaign, My Saudia Kitchen, aims to enhance the daily cooking experience with easy to implement creative concepts, expert tips, and professional guidance.Amol Ghate, Kantar’s Managing Director, MENAP Insights Division, says: “Saudi and UAE are the biggest economies in the Middle East, and the mood is optimistic for future growth. As the markets continue to implement large-scale economic development plans, huge opportunities abound for brands: in fact, brand building is a key pillar of both countries’ strategies. Brands must devote significant effort to understanding how Saudi and Emirati consumers’ mindsets and spending habits are evolving, as many of the parameters of their lives change.”Other key highlights from the Kantar BrandZ Top 30 Most Valuable Emirati & Saudi Brands report include:The Top 30’s three-year growth is more than twice that of the Global Top 30. Between 2020 and 2023 the brands in the combined rankings have grown their total value by 87%, compared with 40% for the Global Top 30.Three quarters of the Emirati and Saudi Top 30 score high on Pricing Power. The strongest brands have the ability to justify charging a premium by being seen as ‘worth it’; being Meaningful and Different are by far the most important drivers of a consumer’s willingness to pay more for a brand.Sustainability contributes 8% of the overall brand equity for the Emirati and Saudi Top 30. However, seven of the most valuable Emirati and Saudi brands lack strong sustainability credentials, showing that there are opportunities for those that invest in making improvements in this area.The Kantar BrandZ Most Valuable Emirati and Saudi Brands ranking, report and extensive analysis are available now at www.kantar.com/campaigns/brandz/uae-ksa  For an overarching view of brand performance, Kantar has launched a new, free interactive tool powered by BrandZ’s wealth of data and Meaningful Different Salient framework.?Kantar BrandSnapshot delivers?intelligence on 10,000 brands in 40+ markets, offering a quick read on a brand’s performance in a category. Explore for free on Kantar Marketplace today. 
https://adgully.me/post/2145/ifs-to-highlight-innovative-ai-solutions-for-the-telco-industry

IFS to highlight innovative AI solutions for the Telco industry

Dubai: IFS, the global cloud enterprise software company, announced its participation in Telecoms World Middle East 2023, being held on 30-31 May 2023 at Madinat Jumeirah, Dubai. The company will showcase their AI driven IFS Cloud suite of solutions, which delivers a composable, single enterprise platform enabling Communication Service Providers (CSPs) to optimize service, project, and asset management. Speaking on its participation in the event, Markus Persson, Telecommunications Global Industry Director at IFS says, “The native 5G stand-alone landscape is accelerating and moving towards cloud creating an increase in assets and the rise of IoT. These changes further amplify the unique value that IFS Cloud delivers to the telecom industry. The build-out of 5G and the new B2B industry use cases are exciting opportunities, and IFS is the ideal partner to support CSPs in the Middle East region since we not only support the network build-out itself, but we also have deep expertise in the other industry verticals that telecom operators and infrastructure providers are addressing with new B2B industry use cases”.Markus Persson is presenting at the event and will speak on “AI-powered field service evolution: Optimize your assets, workers, and projects to scale operational efficiency and excel in the Moment of Service.” As part of his session, he will be showcasing how IFS enables some of MENA’s leading brands, including Saudi Telecom Company to increase process and field engineer efficiency, improve margins, and deliver a better customer experience. The session will explore how IFS empowers CSPs and communication infrastructure providers to manage their assets and resources from a single innovative platform, enabling optimization at an unparalleled scale and quicker decision-making always based on up-to-date real-time data.With IFS Cloud, CSPs can access all IFS solutions and capabilities from a single product suite built on a common platform with common persistence storage. From AI-powered workforce planning and scheduling optimization and integrated mobile support for field workers to industry-leading field service management and enterprise asset management, all IFS solutions are inherently integrated to ensure accurate data sharing across the entire business, enabling more agile and efficient operations. “Our telecom customers choose our software to support their digital transformation initiatives by replacing legacy systems with scalable, future-proof technology that offers embedded innovations such as artificial intelligence, machine learning, IoT, and augmented reality,” adds Markus.IFS is continually recognized by technology analysts such as Gartner and IDC for its deep industry expertise. It is also the only telecom-focused vendor that is a Gartner and IDC leader in both Field Service Management and Enterprise Asset Management. Industry experts from IFS will be present at booth no. E54 to showcase to visitors the latest IFS Cloud solutions that enable CSPs to maximize profitable service-based revenue streams and increase their agility and efficiency.  
https://adgully.me/post/2113/beyon-announces-the-biggest-ever-investment-in-digital-infrastructure-in-bahrain

Beyon announces the biggest ever investment in digital infrastructure in Bahrain

Dubai: Manama, Bahrain: Beyon has announced a major investment of more than USD 250M in state-of-the-art digital infrastructure helping to support the acceleration of Bahrain’s digital transformation and the growth of the country’s digital economy, in a press conference attended by Beyon Chairman Shaikh Abdulla bin Khalifa Al Khalifa.The Bahrain Telecommunications Regulatory Authority (TRA) General Director Mr. Phillip Marnick and SEA-ME-WE 6 Management Committee Chairperson Mr. Yue Meng Fai were also in attendance at the event, which took place at Centraal, Beyon Campus, Hamala, Kingdom of Bahrain on May 16th, 2023.During the event, Beyon CEO Mikkel Vinter announced that Batelco, part of the Beyon group, has joined the SEA-ME-WE 6 (Southeast Asia - Middle East - Western Europe) consortium, which is building a 21,700 km-long undersea telecommunications cable system connecting Bahrain with 14 other countries.Additionally, Batelco is investing to build a regional subsea cable, the ‘Al Khaleej’ Cable which the Company will fully own, enhancing the region’s data exchange. Beyon’s CEO also announced Data Oasis, which will be the biggest technology hub in the Kingdom of Bahrain and include a newly built advanced Data Centre for the Company.SEA-ME-WE 6 Superhighway Connecting the Middle East to Southeast Asia and Western EuropeThe SEA-ME-WE 6 cable system, offering one of the lowest latencies available between the Middle East, Southeast Asia and Western Europe will significantly boost Beyon’s global network infrastructure. SEA-ME-WE 6 will have the capability of transferring more than 100 terabits per second. The new subsea cable will create a layer of network diversity and resilience for the heavily used routes connecting the Middle East towards Europe and Asia.Al Khaleej Cable, the Company’s Fully Owned Subsea CableBatelco is also investing in the Al Khaleej Subsea Cable, to extend from Bahrain to other regional countries including Oman, UAE and Qatar. This fully owned subsea cable will help to diversify routes and augment international connectivity for the region.Beyon Data Oasis Announced Incorporating Advanced Data CentreAnother major initiative supporting the ever-growing data movement was also announced. Beyon is developing Bahrain’s biggest and most advanced Data Centre that will be located within Beyon Data Oasis, being developed on a 140K Sq. Mts. site located in the south of Bahrain.Beyon Data Oasis will incorporate the SEA-ME-WE 6 and the Al Khaleej cables into the Data Centre, therefore enabling hyperscalers and businesses to access seamless integrated solutions and helping to strengthen Bahrain’s position as a leading regional technology hub.Furthermore, the new Data Centre will feature multiple Megawatt power capacity and utilize clean power technologies provided by the Company’s Solar Park, aligning with its sustainability plans to increase alternative power sources.Beyon Chairman Shaikh Abdulla bin Khalifa Al Khalifa praised the major announcements that were made today, noting that a robust connectivity infrastructure is central to the growth of the digital economy and that these major initiatives will support the acceleration of the digital future for Bahrain in line with the Kingdom’s vision 2030.Beyon CEO Mikkel Vinter said, “Beyon is delighted to join hands with other leading international communication companies and join the SEA-ME-WE 6 cable consortium which will support and strengthen connectivity in the region.”“We are also pleased to reaffirm our commitment to building state-of-the-art facilities that help to attract global tech companies plus leading local and regional companies, by building Beyon’s new Data Centre, which will be the biggest in Bahrain.”“Our significant Investment, the biggest of its kind in Bahrain’s history, reflects the immense importance we place on meeting the requirements of the business industry and our commitment to supporting the growth of Bahrain’s digital ecosystem,” he added.The TRA General Director Phillip Marnick who attended the event said, “This is a very important announcement that will have a significant impact on the development of a robust digital connectivity infrastructure for the Kingdom of Bahrain.”“The deployment of advanced technologies for citizens, residents, and businesses gives them access to the latest communication solutions, and also further enhances Bahrain's position as a leading digital hub.”SEA-ME-WE 6 Management Committee Chairperson Yue Meng Fai said, “We are very happy to welcome Batelco to the consortium, which will directly connect Bahrain to the cable and enhance the overall coverage of the SEA-ME-WE 6.”“With millions of people living and working remotely today, this new cable system will support all partners to provide superior broadband access along this multi-regional data superhighway, enabling them to meet and exceed capacity demands of their customers. By building more capacity and flexibility we are ensuring readiness for future needs.”In addition to Beyon in Bahrain, the SMW6 consortium includes its sister company Dhiraagu in the Maldives and additionally Bangladesh Submarine Cable Company, Bharti Airtel (India), China Unicom, Djibouti Telecom, Mobily (Saudi Arabia), Orange (France), PCCW Global, Singtel (Singapore), Sri Lanka Telecom, Telecom Egypt, Telekom Malaysia, Telin (Indonesia) and Trans World Associates (Pakistan).The SEA-ME-WE 6 submarine cable connectivity to Bahrain and Al Khaleej Cable are expected to be completed by Q2 2026.
https://adgully.me/post/2087/connectivity-local-talent-key-in-digital-economy-huawei-meca-president

Connectivity, local talent key in digital economy: Huawei MECA President

Dubai: In his opening keynote at the SAMENA Leaders’ Summit, where the leading telecom and ICT leaders in the region gathered, Steven Yi, President of Huawei Middle East and Central Asia, addressed the audience with futuristic but also pragmatic ICT industry viewpoint, reflecting on the company sustainable approach – Thriving Digital Economy Depends on Sustainable Connectivity. He reiterated that the Gulf countries continue to lead the global 5G deployment and commercialization and offer a fertile environment for the development of 5.5G.Steven said: “It is widely acknowledged that the digital economy plays a pivotal role in driving global economic growth. AI as the key technology, will help to build an intelligent world and boost digital economic progress. The rapid rise of AI technology has significantly increased computing power demand. To train and increase accuracy, AI systems need large volumes of data, which must be transmitted rapidly, processed efficiently, and stored safely.”It is estimated that by 2030, the thriving digital economy could be worth 30 trillion dollars. Huawei believes that sustainable digital economic growth will be based on three powers, the transmission power that can support over 200 billion global connections, the computing power that can meet 500 times increased AI computing demands, and the storage power that can store an impressive 1 Yottabyte (a quadrillion Gigabytes) of data yearly. He stressed that building these three powers involves continuous investment in connectivity infrastructure, green deployment and local digital talents.  “Today's connected world demands network connectivity investment. These networks are essential in connecting people with people, people with things, things with things, and transmitting data rapidly and accurately. Advanced connectivity infrastructure can bridge the digital divide and unlock digital economy benefits,” Steven added.He highlighted that 5G is a prime example of a connectivity technology that can deliver significant social, industrial, economic, and sustainability benefits. There are already 17 commercial 5G networks within the Middle East region, and coverage reaches 45 million population. He stressed that while GCC countries led the global 5G deployment wave, it is essential to continue evolving connectivity infrastructure, adopting the latest technologies in the 5.5G era, enabling 10Giga bits per second speed everywhere, supporting all scenario IoT, and integrating sensing communication. Continuous evolution to the 5.5G era is the way to ensure that the infrastructure will meet demands for a more immersive experience and unleash the potential powers for sustainable digital economic growth.He highlighted that 5G/5.5G as the crucial ICT connectivity technology can create tangible values toward a digital economy represented in many key outcomes such as reaching the top rate in internet access for more social benefits, contributing to GDP, driving better economic growth and adding new potentials to sustainability approach and energy saving through 5G networks.“A sustainable digital economy will require more than connectivity. Green ICT solutions must also be prioritized. We must consider the environmental impact as we embrace technology and extend digital networks. We can protect the environment and preserve the digital economy by incorporating eco-friendly and energy-efficient ICT infrastructure. Furthermore, ICT will also boost industry-wide green practices,” Steven added. It is estimated that adapting ICT-enabled digital solutions will help reduce 20% of global carbon emissions by 2030.He further elaborated that a sustainable digital economy demands a large pool of local talents that is proficient in the latest technologies and able to adapt to new developments quickly. Governments and businesses must continue to invest in training and education programs to ensure that workers have the skills they need to succeed in the digital economy, he explained.Huawei has a long and proud history of collaboration with governments, academia and industry to enrich the region's ICT talent ecosystem. CSR initiatives such as Seeds for the Future, the annual Huawei ICT Competition, Huawei ICT Academy, joint innovation centers, labs and other CSR initiatives empower thousands of Arab youth annually to supercharge their ICT careers. In the Middle East, Huawei has set up 186 Huawei ICT Academies, and more than 4,000 students have participated in the flagship program Seeds for the Future, while over 57,000 people have obtained Huawei certification. We also have trained over 150,000 ICT talents for the Middle East and are committed to achieving more in collaboration with our partners.“Over the last decades, we have put a lot of effort into creating social values for each country by creating hundreds and thousands of job opportunities for the local people, actively working with local partners, and cultivating over 100,000 local ICT talents through our different training certification programs. We will continue working with our partners to bring pioneering new technologies to the region that will enrich people's lives with immersive digital services and enable smart solutions to accelerate the industry’s digital transformation and related social value,” said Steven.Huawei’s training and certification programs serve as a major source of high-quality talent for industry digitalization. By the end of 2022, the global ICT leader had established Huawei ICT Academies with more than 2,200 universities across the globe. Through this program, the company trains an average of more than 200,000 students each year. Furthermore, the Huawei ICT Competition provides an international platform through which university students from around the world can compete and share ideas with each other. The sixth Huawei ICT Competition, held in 2022, attracted 150,000 university students from 85 countries and regions. This month, finalists’ teams from seven countries in the region will be in China to compete on a global level with their peers from other countries in Huawei Global ICT Competition. “We look forward to inspiring more interest and engagement in our ICT talent cultivation programs and initiatives in the region to support the local governments in their strategies and visions on digital transformation and ICT talent ecosystem,” he added.“In 2023, we will continue to maintain strategic focus and strengthen R&D investment. We will focus on creating greater value for our customers, partners, and society. Huawei remains open to collaboration and is always looking to join hands with outstanding researchers, developers, innovators and partners from around the world to address the biggest challenges of our times,” stated Steven.Steven described SAMENA Leaders’ Summit as an enlightening and insightful conference as it focuses on crucial pillars of economic development, including sustainable connectivity, ecosystems, and the digital economy. Reiterating the importance of connectivity, he closed his keynote with a popular Chinese saying, ‘If you want to get rich, build roads first’. “Building a strong connectivity infrastructure is critical to the growth of the digital economy. Just as roads and bridges are essential to the physical economy, a robust connectivity infrastructure is the foundation upon which the digital economy is built,” Steven concluded.Huawei’s recent annual report demonstrated that the company continues to strengthen investment in R&D, with an annual expenditure of USD23.22 billion in 2022, representing 25.1% of the company's annual revenue and bringing its total R&D expenditure over the past 10 years to more than USD 140.55 billion.
https://adgully.me/post/2080/jamal-alamer-joins-ifs-as-regional-sales-director

Jamal Alamer joins IFS as Regional Sales Director

Dubai: IFS, the global cloud enterprise software company announced the appointment of Jamal Alamer as the new Regional Sales Director for the MENA region. A highly accomplished professional, his exceptional leadership and skills will be a driving force to position IFS in the digital transformation market with its cutting-edge solutions that meet the evolving customer needs.Speaking on the appointment, Mehmood Khan, Managing Director Middle East and North Africa at IFS, said, “The region has been witnessing tremendous opportunities and growth. The timely appointment of Jamal Alamer will help us deliver strong customer experiences and success. We believe that IFS will be able to sustain its growth and establish itself as a key player in the digital transformation industry.” As Regional Sales Director, Jamal will support IFS’s growth objectives through the development and execution of the company’s go-to-market strategy in the sales teams to a range of industries, including Oil & Gas, Utilities, Telecommunications, Aerospace & Defence, Marine, Manufacturing and Engineering & Construction.“IFS has a strong market reputation and an innovative product portfolio. This is solidified by the commitment to customer success and this has been a catalyst for joining the company. Understanding the organization’s culture, operations and strategic objectives are key to my role, and will help in developing plans to implement effective sales strategies to drive revenue growth and expand IFS’s market share in the digital transformation space,” said Jamal Alamer as the new Regional Sales Director, MENA.Prior to this, Jamal held positions in AVEVA and Bentley Systems, where he honed his skills in developing and implementing solutions that drive business growth and improve operational efficiency. Throughout his career, he has been instrumental in pushing the adoption of the latest technologies, with a particular focus on AI, Machine Learning, Cloud Solutions, Asset & Service Management, APM, EPC 4.0, BIM, and Digital Transformation. He holds a bachelor’s degree in computer engineering and is a certified Product Management Professional (PMP).
https://adgully.me/post/2050/beyon-announces-appointment-of-faisal-qamhiyah-as-ceo

Beyon announces appointment of Faisal Qamhiyah as CEO

Manama, Bahrain: Beyon Board of Directors has confirmed the appointment of Faisal Qamhiyah as CEO of Umniah in Jordan, following a meeting of the board of directors on Tuesday, May 9 at Beyon’s campus in Hamala. Umniah is part of the Beyon Group.Mr. Qamhiyah, who was appointed as Acting CEO of Umniah in November 2022, has employed his extensive experience gained over 20 years in the telecommunications and investments sector, to accelerate the implementation of the 5G project, making Umniah the first Jordanian telecom operator to deploy this service in Jordan.Prior to joining Batelco, part of the Beyon Group in 2012, Mr. Qamhiyah held the CFO role at Umniah, and among his earlier roles, he was the Chief Operating Officer at Zain Jordan and Director of Investments at Ern Capital. Mr. Qamhiyah is a Board member in several of Beyon’s telecoms, technology and digital companies in Europe, Asia and the Gulf region.The Board of Directors conveyed their best wishes to Faisal Qamhiyah in carrying out his new responsibilities and their confidence in his abilities to lead Umniah and achieve its business goals.
https://adgully.me/post/2009/ooredoo-axon-partnership-telco-customers-to-benefit-from-upgraded-internet

Ooredoo – Axon partnership: Telco customers to benefit from upgraded internet

Doha: Leading international communications company Ooredoo announced a strategic agreement with Axon, a global leader in connected public safety technologies.With this partnership, Ooredoo, leading provider of Internet of Things (IoT) managed connectivity and solutions to customers across its global footprint, will be Axon’s preferred connectivity provider in Middle East and North Africa, covering Algeria, Tunisia, Jordan, Kuwait, Qatar, Oman, Iraq and Bahrain.Axon, headquartered in Scottsdale, Arizona, leverages a suite of connected devices and software solutions for public safety. Axon’s network includes TASER energy devices, body-worn cameras, in-car cameras, cloud-hosted digital evidence management solutions, productivity software and real-time operations capabilities.Sheikh Mohammed Bin Abdulla Al Thani, Deputy Group Chief Executive Officer at Ooredoo Group, said: "We are proud to associate with Axon, as a world leader in its sector, and first of what we hope will be many partnerships to help us achieve the strategic goal of growing in international IoT managed connectivity market. In partnering with Axon to provide state-of-the-art IoT managed connectivity to leading international players, we clearly demonstrate our commitment to digital transformation, to investment in innovation, and to offering our customers the best products, services and technologies – enabling them to upgrade their worlds.”Ooredoo stands to consolidate and build on its profile as leading IoT managed connectivity provider reinforced across the region.The Group’s customers – including some of the world’s largest manufacturers of connected products - will benefit from the best IoT managed connectivity in the region, with full local support and single points of contact. End-to-end customers will also experience enhanced services.Ooredoo Group operating companies in Qatar, Kuwait, Algeria, Tunisia, Iraq and Oman will feature in the partnership, which will take shape via a phased roll-out.
https://adgully.me/post/1980/customer-experience-platform-total-cx-launched-in-bahrain

Customer experience platform TOTAL CX launched in Bahrain

Dubai: Manama, Bahrain: TOTAL CX, a new player in the local customer service sector, was launched today at an event held exclusively for Bahrain’s media representatives.TOTAL CX caters to businesses of all sizes including the private and public sector, such as government entities, financial sector, telecoms, logistical carriers, restaurant, and delivery services, among many others that require customer contact services. The complex basket of products and services includes multilingual support around the clock, such as call centre, Chat Bot, WhatsApp, complaint handling and more.Built on a strong platform, TOTAL CX has evolved from the oldest established customer call centre in Bahrain, Batelco Contact Centre, which dates back to the early 1970’s. Over the past 50 years, the centre has transformed into one of the most recognised in the Kingdom of Bahrain, responding to an average of 1200 enquiries daily.TOTAL CX Chairman Faisal Al Jalahma speaking during the launch event said, “We are delighted to introduce TOTAL CX with a vision to be the partner of choice for best-in-class customer services for businesses in the region and beyond. We have been providing unmatched support to customers in Bahrain for decades, and we look forward to sharing our years of experience with other companies.”“With a strong platform of human resources, and over 97% Bahrainisation in place, the establishment of TOTAL CX will also support the Kingdom’s job creation drive as a continuous flow of new hires will join the team to support the growing requirements of the centre.”“SME’s and large enterprises can depend on us to deliver a delightful experience to their customers with passion and professionalism,” Mr. Al Jalahma added.Maitham Abdulla, CEO of TOTAL CX and COO of Batelco said, “Supported by knowledge, know-how and the latest digital systems, TOTAL CX has all the credentials needed to attend to the customer service requirements of all industries. Our growing team of multi-skilled and multilingual agents are fully trained and ready to respond through a number of channels including phone, chat bot, social media and emails.”“In a very competitive marketplace for all industries, having superior customer services in place is crucial and can give a company the edge over its competitors.”“Located in a 2000 square metre premises, with over 200 staff currently, TOTAL CX is ready to support all industries and we are already in discussions with several companies, with plans to onboard a number of them soon,” Mr. Abdulla added.
https://adgully.me/post/1965/e-reports-consolidated-revenue-of-aed-130bln-in-q1-2023

e& reports consolidated revenue of AED 13.0bln in Q1 2023

Dubai: e&’s consolidated revenues reached AED 13.0 billion. At constant exchange rates, revenue increased by 6.6 per cent. Consolidated net profit recorded AED 2.2 billion while consolidated EBITDA reached AED 6.2 billion, resulting in an EBITDA margin of 48 per cent.In the UAE etisalat by e& recorded 13.9 million subscribers an increase of 6 per cent compared to the same period of last year, The Group’s aggregate subscribers reached 164 million, a YoY increase of 3 per cent.The Group's focus on expanding its digital offering and launching innovative new solutions and partnerships with leading technology companies around the world as part of its drive to become a global technology player has driven business growth.Through a series of prudent mergers and acquisitions, e& is strengthening its position focused on delivering innovative solutions and driving digital transformation.The financial performance in Q1 2023 further strengthened e &'s global position as the most valuable telecoms brand portfolio in the Middle East and Africa, according to 2023 Brand Finance, while the Group's largest telecoms brand, etisalat by e&, continued to deliver outstanding innovative services as one of the three top telecoms brands in the world, and retained its position as the strongest telecom brand across all categories in the MEA region.Hatem Dowidar, Group CEO, e&, said: "The Group’s performance in the first quarter indicates growth in the number of subscribers, revenues, and profits in local currencies, but was impacted by the strong fluctuations in the currency exchange rate within the Egyptian and Pakistani markets. This growth can be attributed to the Group's flexibility and efforts to provide innovative business solutions and the latest technologies to the communities we serve. Furthermore, the Group has succeeded in building unique digital experiences supported by strategic investments, to enhance our business portfolio.“etisalat by e& Egypt and PTCL in Pakistan successfully achieved their strategic goals by enhancing their customers' digital experience while achieving growth based on local currency revenues, the strong fluctuations in the exchange rates of the Egyptian pound and the Pakistani rupee, coupled with the unprecedentedly high inflation rates in the two markets, have negatively impacted revenues and profits reported in AED. As a result, these effects were evident in the Group's consolidated results."With a vision to create a more progressive business model, we have continued to explore new avenues, expand our offerings and forge new partnerships. Our recent investment in Careem's Super App is another strategic step in our transformation into a global technology group by bringing more digital services into our customers’ daily lives.“We will continue to explore future technologies and develop new verticals that will accelerate digital transformation, positively impacting businesses and people’s lives while maximising value creation for our shareholders."Key operational highlights and developments for Q1 2023e&The Group recently signed a binding agreement with Uber Technologies, Inc ("Uber") and its subsidiary Careem to acquire a majority stake in Careem's Super App spinout with an investment of $400 million, as part of e&'s strategic ambition to expand its digital consumer offering and accelerate its transformation into a global technology and investment group.e& has successfully completed the acquisition of ServiceMarket, expanding the range of digital services on the Smiles online marketplace and offering more everyday services to its customers. It has further strengthened its global positioning this year, being recognised as the most valuable telecoms brand portfolio in the MEA region, worth over $14 billion, according to the 2023 Brand Finance Global 500 Report.e& has taken further steps in the use of cutting-edge technologies by partnering with E-Space to develop satellite-based cloud-native digital and IoT solutions optimised with edge AI to maximise the value of borderless smart connectivity and digital solutions across land, sea, and air applications.The Group has also partnered with Intel to focus on the deployment of edge data centres with a focus on a net zero carbon footprint, incorporating the latest 4th generation Intel Xeon Scalable processors.In addition, e& also announced its intention to integrate Microsoft Azure OpenAI GPT into its internal operations and processes, as well as a potential service to improve the customer experience and support the media industry in its daily tasks. etisalat by e&The telecoms arm of e& maintained its position as the strongest telecoms brand in any category in the MEA region this year, achieving a score of 89.1 out of 100 and an AAA rating. It was also ranked in the top three telecoms brands globally according to the 2023 Brand Finance Global 500 report.Embracing digital experiences and cutting-edge solutions, etisalat by e& teamed up with Samsung to extend the existing partnership beyond smart devices and collaborated with Huawei to successfully deploy and test the 5G Portable Private Network MEC (Multi-access Edge Computing) functionality.etisalat by e& also announced the implementation of the first 5G SatComs in the region with the EUTELSAT QUANTUM satellite solution to extend 5G network capabilities on a software-defined satellite and to meet future applications that require higher throughput.To provide the best innovative solutions, etisalat by e& opened a new Mobile Security Operation Centre (MSOC) in collaboration with the UAE Cybersecurity Council to provide business customers with real-time protection services to safeguard mobile phones from malicious attacks. etisalat by e& also deployed the private Microsoft Azure Multi-access Edge Compute (MEC) solution for enterprises as one of the first operators in the MENA region.e& internationale& international continued to drive its portfolio of telecom and digital assets while focusing on higher resilience in a challenging macro-economic environment. This included an acute focus on adapting existing business parameters to new realities, as well as, focusing on diversification of the product portfolio in order to generate new digital revenue streams, and maintaining leadership in customer experience.e& international OpCos continued to relentlessly improve their customer experience and most achieved number one position in their markets in the quarter. It also launched the ‘e& partner networks’ to support the growth of global telecom operators, offering access to market best practices, cutting-edge services, and the benefits of e&'s scale to telecom operators around the world.Tunisie Telecom became the first company to join the ‘e& partner network’ programme, supporting the future growth of the Tunisian national operator.etisalat by e& in Egypt partnered with the Sovereign Fund of Egypt (TSFE) to launch a new fintech company, ‘Erada Microfinance’ with the aim of enabling a wide range of financial services for micro and small enterprises. In line with e&’s aim to enable a greener future, it deployed a Smart Connected Site solution, which will allow e&’s subsidiary in Egypt to reduce fuel costs and CO2 emissions by up to 40 per cent as well as decrease reliance on fossil fuels.PTCL and Vodafone have initiated a strategic collaboration to develop and deliver a full suite of end-to-end IoT services aimed towards accelerating enterprise digital enablement and improving the adoption of connected services in Pakistan.e& lifee& life made more innovative solutions and services available to its customers to help them in their daily lives. Its fintech arm and financial Super App e& money partnered with Mastercard to enable payments worldwide via an exclusive prepaid card, offering the flexibility and convenience of using both virtual and physical cards, and becoming the first issuer supported by a telecom operator in the UAE.evision, the media and entertainment arm of e&, has launched the 24/7 GolfLife channel to broadcast live golf in the region and has acquired exclusive MENA rights to the PGA TOUR, the DP World Tour, the Ryder Cup, the Presidents Cup, and cricket's most anticipated event, the TATA Indian Premier League 2023. evision successfully launched OTT platforms in Pakistan with SHOQ TV for PTCL and TWIST TV for Etisalat Egypt by e&. evision also secured a strategic agreement for StarzPlay and e& OpCos with WATCH IT, a leading video-on-demand for Arabic content.e& enterpriseLeading the digital transformation journey across the business sector, e& enterprise has achieved remarkable milestones by going the extra mile to deliver the best technologies that empower businesses across the region.The company has launched its Sustainability As-a-Service offering to help businesses in their sustainability journey by partnering with Microsoft to implement the Microsoft Sustainability Manager as a key component of the proposition.Help AG, the cybersecurity arm of e& enterprise, launched its new SaaS platform UNIFY to integrate with the ever-evolving cybersecurity technology landscape and deliver a seamless, unified customer experience.e& enterprise IoT & AI joined hands with Mohammed Bin Rashid Space Centre (MBRSC) with an aim to explore the opportunity to develop a commercial model to take MBRSC’s models and predictions to the market also enabling e& enterprise to leverage the space centre's expertise in AI and predictive models, while the Centre will benefit from the former’s resources and capabilities. e& capitalThe tech investment arm of e& led a pre-series C round raising $10 million for almentor, a leading online video learning platform in Arabic. The proceeds will be used to accelerate almentor’s growth towards its goal of serving ten million learners in the MENA region and use the funds to increase its investment in the B2C segment while expanding into Saudi Arabia.