https://adgully.me/post/2249/mastercard-dapi-partnership-for-seamless-a2a-payments-to-uae

Mastercard, Dapi partnership for seamless A2A payments to UAE

Dubai: Dapi, a UAE-based fintech company, part of Hub71’s global tech ecosystem, is thrilled to announce a strategic partnership with global technology company Mastercard, aimed at introducing account-to-account (A2A) payments on Mastercard Payment Gateway Services (MPGS). The agreement was signed at Seamless Middle East, the largest event covering the changing landscape of digital commerce.This collaboration will harness Dapi's expertise in open banking and Mastercard's extensive payment options to provide businesses in the UAE with a secure and streamlined A2A payment solution within the MPGS ecosystem, addressing evolving consumer needs and enhancing the overall payment experience. The partnership was facilitated through Hub71, as part of its efforts to facilitate commercial and market opportunities between its corporate partners and its startups.Through this collaboration, both parties aim to create an ecosystem that fosters financial inclusion, while driving innovation and growth in the region's digital economy. This partnership promises to instantly elevate the payment experience for hundreds of thousands of merchants, redefining seamless financial transactions on an unprecedented scale.Mastercard and DAPI will soon announce the official launch date for the A2A payment solution."Today marks a new chapter in our journey to reshape the financial landscape," shared Ihsan Al Hayek, co-founder of Dapi. "This is a significant milestone for the open banking agenda and the regional payment landscape, and our strategic alliance with Mastercard fortifies our influence in the MENA region, driving financial inclusion and ensuring a sustainable and inclusive digital economy for all.”Commenting on the partnership, J.K. Khalil, Cluster General Manager, MENA East, Mastercard said: "Embedding Dapi's advanced open banking solution within MPGS forms an integral part of our strategic blueprint to enrich and expand the payment methods available to our customers. We envision a future where secure, efficient A2A payments transcend from being merely aspirational to everyday reality, providing seamless transaction experiences for our customers."Earlier last year, Dapi joined the inaugural cohort of the Mastercard Start Path Open Banking program as the first Open Banking player from the MENA region. While in the program, Dapi leveraged Mastercard’s open banking expertise and engaged with Mastercard’s ecosystem of banks, merchants, partners, and digital players across the globe to deliver enhanced open banking solutions to the region and beyond.Part of the Hub71 ecosystem since 2019, Dapi is backed by prestigious local and global venture capitalists, and has been serving a number of fintech companies and enterprises in the UAE and is steadily expanding its global network. This partnership with Mastercard is a significant step in Dapi’s global ambition, reinforcing the company's commitment to technological evolution in financial services.
https://adgully.me/post/2073/al-ramz-corporation-pjsc-appoints-two-new-group-ceos

Al Ramz Corporation PJSC Appoints Two New Group CEOs

Dubai: Al Ramz Corporation PJSC (DFM: ALRAMZ), a leading financial services provider in the UAE, has announced the appointment of two new Group CEOs, as part of its ongoing efforts to strengthen its leadership team. Haisam Odeimeh has been appointed as the new Group CEO for Financial Services, while Karim Schoeib will serve as the Group CEO for Investment Banking.Both senior executives possess significant capital markets expertise and have established client relationships throughout the region. This strategic move aligns with Al Ramz's objective of investing in top talent to offer exceptional client service and is expected to bolster the company's position in the financial services sector and support its strategic growth plans.Commenting on the appointments, Mohammad Al Mortada Al Dandashi, Group Managing Director of Al Ramz Corporation PJSC said, “At this critical stage of our growth, we are delighted to announce the appointment of two exceptional Group Chief Executives. Haisam and Karim have an extensive record in the region capital markets and possess a robust network of relationships. In their new capacity, they will play a crucial role in executing Al Ramz's strategic vision, and I am excited to collaborate alongside them to achieve our maximum potential.”Haisam will be working closely with the Group Managing Director to strengthen the Group's financial services and management consultancy offerings with the objective of assisting client organizations in enhancing performance, remaining competitive and adapting to market conditions.Karim will collaborate closely with the Group Managing Director in his new position to enhance Al Ramz's investment banking business across asset management, corporate finance, market making, prime brokerage and research to generate value for shareholders and stakeholders and propel expansion in key markets.Haisam, formerly the Group Chief Operating Officer, has over 23 years of experience and previously served as the Financial Services Head at KPMG. He led key high-profile transactions, holds a master’s degree in Banking and Finance from Paris Sorbonne University and is a Certified Public Accountant.Karim, formerly the Chief Executive Officer of Al Ramz Capital, brings over 25 years of Investment Banking experience and previously served in several senior positions in leading institutions including Credit Suisse. Karim holds a master’s degree in Banking and Finance from Paris Sorbonne University and is a Certified Wealth Advisor.
https://adgully.me/post/1980/customer-experience-platform-total-cx-launched-in-bahrain

Customer experience platform TOTAL CX launched in Bahrain

Dubai: Manama, Bahrain: TOTAL CX, a new player in the local customer service sector, was launched today at an event held exclusively for Bahrain’s media representatives.TOTAL CX caters to businesses of all sizes including the private and public sector, such as government entities, financial sector, telecoms, logistical carriers, restaurant, and delivery services, among many others that require customer contact services. The complex basket of products and services includes multilingual support around the clock, such as call centre, Chat Bot, WhatsApp, complaint handling and more.Built on a strong platform, TOTAL CX has evolved from the oldest established customer call centre in Bahrain, Batelco Contact Centre, which dates back to the early 1970’s. Over the past 50 years, the centre has transformed into one of the most recognised in the Kingdom of Bahrain, responding to an average of 1200 enquiries daily.TOTAL CX Chairman Faisal Al Jalahma speaking during the launch event said, “We are delighted to introduce TOTAL CX with a vision to be the partner of choice for best-in-class customer services for businesses in the region and beyond. We have been providing unmatched support to customers in Bahrain for decades, and we look forward to sharing our years of experience with other companies.”“With a strong platform of human resources, and over 97% Bahrainisation in place, the establishment of TOTAL CX will also support the Kingdom’s job creation drive as a continuous flow of new hires will join the team to support the growing requirements of the centre.”“SME’s and large enterprises can depend on us to deliver a delightful experience to their customers with passion and professionalism,” Mr. Al Jalahma added.Maitham Abdulla, CEO of TOTAL CX and COO of Batelco said, “Supported by knowledge, know-how and the latest digital systems, TOTAL CX has all the credentials needed to attend to the customer service requirements of all industries. Our growing team of multi-skilled and multilingual agents are fully trained and ready to respond through a number of channels including phone, chat bot, social media and emails.”“In a very competitive marketplace for all industries, having superior customer services in place is crucial and can give a company the edge over its competitors.”“Located in a 2000 square metre premises, with over 200 staff currently, TOTAL CX is ready to support all industries and we are already in discussions with several companies, with plans to onboard a number of them soon,” Mr. Abdulla added.
https://adgully.me/post/1963/avaya-enters-next-chapter-of-accelerated-growth-and-innovation

Avaya enters next chapter of accelerated growth and innovation

Dubai: Avaya Holdings Corp. (“Avaya” or the “Company”), a global leader in customer experience solutions, today announced that it has successfully completed its financial restructuring and emerged from the Chapter 11 process with a growth-oriented capital structure that includes approximately $650 million in liquidity and a net leverage ratio of less than 1x. This milestone completes a critical step in the Company’s business transformation.Alan Masarek, Avaya’s Chief Executive Officer, said, “Today, we turn the page and enter a new future for Avaya, our people and our customers. We are excited to fully realize the hard work we’ve put into our business transformation. We are moving ahead with significant financial resources to accelerate investment in our portfolio as we continue delivering innovation without disruption to our customers. Our customers are at different stages of their cloud journey. They want to move at a pace that meets their business needs – and in a way that allows them to adopt advanced functionality without business disruption. Avaya’s new, streamlined product roadmap was intentionally designed to do just this, incorporating input from our customers about the capabilities most meaningful to them. At a time when innovation has never been more important to an organization’s success, we are proud to be an answer to our customers’ most pressing challenges.”Avaya is focused on building on its iconic brand, global customer footprint and massive partner ecosystem to deliver innovation without disruption on a global scale. The Company’s product innovation investments will continue to focus on the Avaya Experience Platform, which enables organizations to enhance their customer experience capabilities across myriad communications channels. Since the start of the year, the Company has rolled out more than 150 new product features and enhancements across its portfolio and launched Avaya Enterprise Cloud, a dedicated instance of Avaya’s core contact center, collaboration and unified communications software solutions for large enterprises. Avaya remains poised to capitalize on its product development momentum and address the current and future needs of its customers.Mr. Masarek continued, “We are also pleased to welcome a new Board of Directors with extensive industry and financial leadership experience that will help Avaya usher in a new era of growth and operational excellence. Our incoming Board members bring decades of relevant expertise, insights and skillsets to support Avaya as we invest in driving the next wave of innovation in enterprise communications and providing our customers and partners with true omnichannel customer experience solutions.”The Avaya Board of Directors now comprises nine directors, including:Alan Masarek is an industry innovator with over 30 years of experience leading communications, information technology and business services companies.Patrick Bartels, Managing Member of Redan Advisors, LLC, brings over 20 years of experience driving value for stakeholders of private and public companies through governance, incentive alignment, management evaluation, finance, capital markets and M&A.Patrick Dennis, Chief Executive Officer of ExtraHop, brings nearly 25 years of experience leading high-growth public and private companies in the software and information technology industries, including as CEO of Alvaria and Guidance Software and in leadership roles at EMC and Oracle.Robert Kalsow-Ramos, Partner in Private Equity at Apollo Global Management, Inc., is an experienced investment professional with deep expertise in the technology and services sectors and a successful track record of working with management teams to drive growth, innovation and stakeholder value creation.Marylou Maco, most recently Executive Vice President, Worldwide Sales and Field Operations at Genesys, brings three decades of industry experience and expertise in driving revenue and expanding market share in enterprise software, cloud services and network computing for global organizations.Aaron Miller, Partner in Private Equity at Apollo Global Management, Inc. and Head of Apollo Portfolio Performance Solutions, brings three decades of operational expertise driving successful company transformations across sectors.Donald E. Morgan, III CFA, Chief Investment Officer, Managing Partner and Portfolio Manager at Brigade Capital Management, LP, co-founded the firm in 2006 and has been instrumental in driving the firm’s growth, which has approximately $26 billion in assets under management.Tod Nielsen, most recently President and Chief Executive Officer of TalkWalker, is an industry veteran with decades of leadership experience connecting customers to SaaS and software platforms, including in executive roles at Salesforce, VMWare, Heroku, Oracle and Microsoft.Jacqueline Woods, Chief Marketing Officer at Teradata, is a technology and marketing executive with a strong track record of leading corporate transformations and growing successful businesses by enriching customer experiences.Mr. Masarek added, “I appreciate the strong support that our investors have demonstrated throughout this process, and I thank our customers, partners, team members and other stakeholders for their unwavering commitment and trust in Avaya.”AdvisorsKirkland & Ellis LLP served as legal counsel to Avaya, Evercore Group L.L.C. served as financial advisor and AlixPartners, LLP served as restructuring advisor.Akin Gump Strauss Hauer & Feld LLP, Centerview Partners LLC and Alvarez & Marsal LLP served as legal counsel, investment banker and financial advisor, respectively, to an ad hoc group of Avaya’s first lien lenders. Paul, Weiss, Rifkind, Wharton & Garrison LLP served as legal counsel and FTI Consulting, Inc. served as financial advisor to an ad hoc group of Avaya’s first lien lenders. Debevoise & Plimpton LLP served as legal counsel to certain holders of Avaya’s secured exchangeable notes.
https://adgully.me/post/1950/fintech-xscom-announces-chanelle-tsoka-joins-as-south-africa-country-director

FINTECH XS.com announces Chanelle Tsoka joins as South Africa Country Director

Dubai: Global: XS.com, the rapidly expanding FinTech and financial services provider has today announced it is further expanding its team by putting Chanelle Tsoka in charge of its Africa expansion plans as she joins the international brokerages as the new South Africa Country Director.With over a decade of experience in the online trading and FinTech industry, Chanelle has held a range of positions including Head of Sales and Country Manager. Her diverse background has equipped her with a deep understanding of the industry, as well as the leadership skills required to drive growth and innovation.In her new role, Chanelle will be heading XS.com's regional operations and will be leading a team of business development managers, customer service representatives, and marketing specialists."We are excited about this new chapter for the XS.com Group. I cannot think of anyone more suitable than Chanelle to join us on this next step in our journey to become the leading, global online trading brokerage.” said Mohamad Ibrahim, Group Chief Executive Officer (CEO) at XS.com about the firm’s new hire.He continued: “Chanelle will be responsible for overseeing all aspects of our operations for this important part of the world, including developing and executing our strategic plan for South Africa - ensuring it is in line with XS Group’s overall objectives. She will be in charge of identifying new business opportunities, building relationships with local partners and stakeholders, as well as ensuring that XS.com’s products and services meet the needs of the local market."Chanelle Tsoka XS.com’s new South Africa Country Director commented on her joining the global FinTech firm:"I am delighted to be joining XS.com as the brokerages new South Africa Country Director. This is an exciting time for the country and the XS Group as South Africa is a large and growing market with the most developed economy on the African continent and a population of over 60 million people. As the new Country Director I will be ensuring that XS.com provides excellent customer service and trading support to our clients in South Africa and across the continent.”She continued: “I’m excited to be leading our local team and monitoring our local metrics to ensure we deliver our services effectively and efficiently to suit our growing regional client base."Chanelle Tsoka holds a degree in Investment Management from the University of Pretoria, Johannesburg and majored in accounting, economics, statistics, and investment management. Since then, she has been working within the FX industry and has specialized in South Africa’s market, refined her business development skillset, has become a sales specialist, and has gathered extensive experience in customer retention and team leadership.Throughout recent months XS.com showed its commitment to expanding its team on a global scale – the last two hires included adding industry veteran Andreea Ilies to the team as their new Global Head of Events and Despina Iapona who joined the marketing department as the new Head of PR and Branding.