https://adgully.me/post/2032/dewa-initiates-pilot-use-of-chatgpt-to-enhance-the-capabilities-of-rammas

DEWA initiates pilot use of ChatGPT to enhance the capabilities of Rammas

Dubai: After launching it last February, and as part of its strategy to employ Artificial Intelligence (AI) technologies across all its operations and services, Dubai Electricity and Water Authority (DEWA) announced the pilot use of ChatGPT, since April 2023, on its website through Rammas, DEWA’s virtual employee, to enhance customer experience.“The wise leadership pays great attention to leveraging AI technologies across all sectors. At DEWA, we are keen to enrich the customer experience through smart services that save their time and effort using the latest AI tools. This supports the UAE National Strategy for Artificial Intelligence 2031, the Dubai 10X initiative and the Smart Dubai initiative, which aims to make Dubai the smartest and happiest city in the world. This is also part of our efforts to use AI in all our services and operations to reduce the number of visits to our customer happiness centres and contribute to shaping a new digital future for Dubai through Digital DEWA, our digital arm, that aims to make us DEWA first digital utility in the world with autonomous systems for renewable energy and storage, with the expansion of the use of AI and digital services,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.“We always strive to improve customer experience and provide our services according to the highest standards of availability, reliability, efficiency and quality. This step to use ChatGPT in Rammas confirms our ongoing efforts to leverage the disruptive technologies of the Fourth Industrial Revolution to accelerate digital transformation and provide advanced digital services with added value that enriches the experience and happiness of customers,” added Al Tayer.Since its launch in the first quarter of 2017 until the end of April 2023, Rammas has answered more than seven million enquiries. ChatGPT will contribute to enhancing its capabilities due to its superior ability to interact with users and better understand their needs. It will also improve its ability to learn, understand, and analyse customer enquiries based on available data and information to respond promptly and accurately.DEWA is working to enrich its services with ChatGPT. It is the first utility in the world and the first government organisation in the UAE to use this modern technology as part of its continuous efforts to enhance its leadership locally and globally.
https://adgully.me/post/1832/universities-should-embrace-chatgpt-not-resist-it-says-aurak-study

Universities should embrace ChatGPT, not resist it, says AURAK study

Dubai : Ras Al Khaimah, UAE: ChatGPT and similar tools are here to stay, and it is futile to try to prevent their use. The best course of action is to guide university students to use such AI-enabled text-generation programs responsibly and ethically, according to an internal paper prepared by the American University of Ras Al Khaimah (AURAK).As ChatGPT and several newer AI writers are predicted to disrupt the academic world in particular, the study takes the sober view that it is best to embrace these tools and integrate them into teaching practices.The study acknowledges that ChatGPT poses a serious threat to academic integrity, but also underlines ChatGPT’s potential to be a helpful instructional tool under faculty supervision, with several do’s and don’ts.Prof. Stephen Wilhite, Senior Vice President for Academic Affairs and Student Success/ Provost, AURAK, said: “It is very obvious that ChatGPT and other AI writers are set to have a profound impact on higher education. But apart from the obvious negative aspects, AI writers also have some intrinsic positive elements which can be used effectively to students’ advantage. The challenge is to find a win-win solution.”In an experiment to assess the gravity of the situation, AURAK’s IT Department conducted an experiment. Staff members generated an essay on Climate Change using OpenAI’s ChatGPT. Then they ran a plagiarism test using the SafeAssign tool embedded in AURAK’s LMS Blackboard Learn. The result showed 25% of the essay content was copied or matched a source from the Internet. Further, test of demo version of GPT-2 Output Detector showed 100% match with ChatGPT produced content. However, detection of plagiarism was greatly reduced when ChatGPT content was paraphrased by Qillbot.The rising popularity of ChatGPT and other AI writers underlines the need to have supporting faculty to maintain academic integrity, while incorporating appropriate use of AI tools. According to Professor Stephen, there is a need to revise the Academic Integrity/Statement on Plagiarism sections of the syllabus template. He recommends universities make it explicit that use of information generated by ChatGPT and other AI writers without identifying the source of the information would constitute plagiarism, which is a violation of the Honor Code and the Student Academic Integrity Policy.Says Professor Stephen: “Anti-plagiarism software is not good at detecting ChatGPT-generated content. Providers of such software (e.g., SafeAssign, Turnitin, etc.) are endeavoring to improve detection. Also, ChatGPT has developed its own tool for detecting ChatGPT-generated content – GPT-2 Output Detector, and other ‘detectors’ are also being marketed (e.g., GPTZero). However, use of other paraphrasing software (e.g., Quillbot) greatly reduces detection of ChatGPT-generated content.”The AURAK study recommends changes in assignments and assessments in educational settings. For example, in written assignments, students could be asked to connect personal experience or events from the class to course concepts, as the AI writer does not have access to personal experiences or class events. They could be asked to pair short written submissions with oral, in-class questioning about the submission.Another recommendation is to have writing occur in-class with a zero tolerance policy for possession of any electronic devices during such writing exercises – “flipping” classes with reading, viewing of lectures, videos, etc., occurring at home but with writing about the material occurring in class.Further, if written assignments are to be completed outside class, universities should collect an in-class sample of students’ writing as a “baseline” against which written assignments completed outside class can be compared. However, AI writers will increasingly be able to mimic the writing style of users if provided with a sufficient sample of the user’s writing.The study recommends greater vigilance when it comes to examinations, such as having multiple, trained proctors present based on number of students being tested and having all electronic devices turned off and stored at entry to the exam room.Despite the challenges, there are positive educational benefits of ChatGPT – it can be used as a helpful instructional tool under faculty supervision and as a tool to promote information literacy. Graduates will increasingly be expected by employers to use AI writers in the workplace, so gaining familiarity with them and how to use them responsibly and ethically while in university, will better prepare students for their work after graduation.
https://adgully.me/post/1796/botim-launches-first-arabic-chat-gpt-in-the-middle-east

BOTIM launches first Arabic Chat GPT in the Middle East

Dubai: Astra Tech (Astra), a leading consumer technology holding group in MENA, has launched the first-ever Arabic Chat GPT in the Middle East and Africa (MEA) leveraging on expertise from the Mohamed bin Zayed University of Artificial Intelligence (MBZUAI), ushering in a new era of AI-driven solutions in the region. Integrated into the BOTIM app, the GPT has the potential to revolutionize access to services through conversational commerce.  BOTIM’s Arabic Chat GPT is an AI-powered platform that will cater to all BOTIM services, ensuring the information provided is always current and accurate by continuously sourcing latest information from local markets. BOTIM GPT has the potential to revolutionize the Middle East, by offering various services like international money transfers, bill payments, government services, and weather checks. The platform is under development to expand in the upcoming months to include additional services such as BOTIM stores and healthcare services, making it the ultimate one-stop-shop for users in the region.Abdallah Abu Sheikh, Co-Founder and CEO of Astra Tech, BOTIM’s parent company, stated: “BOTIM’s Arabic Chat GPT marks another significant step towards simplifying people's daily lives and transforming the global tech industry while also enhancing the capabilities of our upcoming Ultra app. We are very excited to leverage the Arabic language modeling experts at MBZUAI to pilot the service on BOTIM for our select users as we train the model. The Middle East is poised to experience a 20% annual growth rate in AI by 2030, and the UAE is set to lead the region with an average annual contribution of nearly 35%. We are excited to be at the forefront of technological innovation and creating new opportunities with local academic collaboration.”Sultan al Hajji, Vice President of Public Affairs and Alumni Relations, MBZUAI, added that “This new collaboration with Astra Tech underscores how the university’s research and subject matter expertise in natural language processing (NLP) is being deployed to address challenges and enable enhanced services for industries and their customers. We welcome further opportunities to align our scientific focus with the UAE and wider region’s vision for innovation in technology and communications.” Initially, BOTIM GPT will be available to a select group of its 100 million-plus user base before gradually expanding in the near future. Following the testing phase, users can input their inquiries into the chat field, and the model will process the sentence, providing source URLs that redirect them to more information about a particular service of interest.