Air services provider sees 30% surge in demand for unaccompanied minor services

dnata continues to enhance its offering to provide a smooth and memorable experience to young travellers across their airport journey. With an expert team, comprehensive trainings and a specially designed lounge, the global air and travel services provider is setting new standards for the well-being and comfort of unaccompanied minors amid a whopping 30% surge in demand.Jaffar Dawood, dnata’s Senior Vice President, Airport Operations UAE and MEA, said: "We take the responsibility of looking after young flyers very seriously. Our mission is to ensure a seamless and enjoyable airport experience, removing the stress from their journey and creating lasting memories in our exclusive lounge. We are proud to have earned the trust of thousands of parents with our safe and reliable services, and will continue to take initiatives to further enhance our offering."Highly-trained teamdnata spares no effort in the comprehensive training of its 200-strong team. Its dedicated agents are well-versed in the art of ensuring that unaccompanied minors, aged between five and 12 years old, feel safe and comfortable throughout their airport journey. This entails adeptly selecting appropriate conversation topics and providing informative guidance for a smooth and expected experience for young passengers.Agents are meticulous in ensuring that all personal documents are correct, right from the identification of the guardian handing over or collecting the minor, to the seamless handover to the cabin crew.Exclusive loungednata also operates an exclusive, dedicated unaccompanied minor lounge at Dubai International’s (DXB) Terminal 1. The facility provides a safe, comfortable and entertaining space for young travellers to relax and play before their flights.It operates round the clock and is equipped with entertainment screens and an array of toys to keep young guests occupied. The lounge staff works closely with airline colleagues to ensure unaccompanied minors are in safe hands and arrive at their gate on time.30% surge in demanddnata extends its exceptional services to over 145 airline partners at Dubai’s two airports, Dubai International (DXB) and Dubai World Central (DWC). In this year alone, dnata’s highly-trained agents have assisted over 6,000 unaccompanied minors from check-in to boarding at DXB and DWC. These figures are set to soar even higher, with a staggering 30% year on year increase anticipated over 2022 numbers.Customers are advised to contact their airlines for further information on the services.dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

AEG partners with Microsoft and Crayon to revolutionize SWIFT infrastructure

Dubai: Allied Engineering Group (AEG), the largest SWIFT service bureau globally, has announced its collaboration with Microsoft and Crayon to bring tailored and compliant solutions to financial service institutions (FSIs) that are migrating their SWIFT infrastructure to the cloud. Through this partnership, AEG will publish its 10 SWIFT-related proprietary solutions on the Azure Marketplace, extending them as a managed service to FSIs across the Middle East and Africa (MEA)."We believe that this partnership represents the best strategic move for banks, as it addresses the current needs of the banking sector," said Dr. Mohamed Sadek, Group CEO of AEG. "Our tailored solutions on Azure will provide financial service institutions with the flexibility, scalability, and security they need to migrate their SWIFT infrastructure to the cloud while ensuring compliance with SWIFT CSCF regulations and guidelines. By leveraging Azure's advanced capabilities, we are enabling banks to focus on their core objectives and access limitless possibilities for the future."Through this partnership, and leveraging Azure's advanced capabilities, AEG is providing its customers with the freedom to offer their services as a flexible managed service. This, in turn, empowers FSI to expand their reach and optimize their operations, while simultaneously helping AEG expand its presence in the UAE."We are excited to collaborate with Allied Engineering Group and Crayon to provide tailored and compliant solutions for financial service institutions migrating SWIFT infrastructure to the cloud.”, said Naim Yazbeck, General Manager, Microsoft UAE. “By leveraging Azure's secure and scalable platform, we are enabling AEG to offer its customers greater flexibility and cost savings, while maintaining compliance with SWIFT CSCF regulations and guidelines. This relationship is a testament to Microsoft's commitment to supporting the digital transformation of the financial service industry in the UAE and Middle East and Africa at large.""We are proud of our partnership with Microsoft and AEG, which exemplifies the transformative power of combining world-class technology, industry expertise, and strategic vision," said Ziad Rizk, CEO of Crayon Middle East & Africa. "By leveraging our deep Microsoft Cloud knowledge, our robust partner ecosystem, and our extensive market reach, we are committed to supporting AEG's ground-breaking efforts in revolutionizing the SWIFT infrastructure for financial service institutions across the Middle East and Africa. Together, we are pioneering the future of digital finance and cultivating exceptional experiences for organizations and customers alike."The initiative is part of AEG's commitment to providing its customers with compliant, tailored solutions that meet their specific needs. It also marks a significant step towards transforming payments across MEA using Azure solutions.

Hyatt appoints Stuart Deeson as Vice President Operations for MEA

Hyatt has announced Stuart Deeson as Vice President of Operations for the Middle East and Africa (MEA).In his new role, Deeson is responsible for Hyatt’s operating hotels across the region, with a current portfolio of more than 30 properties across 7 brands, including Park Hyatt, Grand Hyatt, Alila, Andaz, Hyatt Centric, Hyatt Place and Hyatt House.Deeson began his hospitality career at the age of 16 in the family country house hotel business, before joining the Hyatt family in 1995 and gaining extensive knowledge of Asia and the Middle East markets over nearly three decades. He started his journey with the company as Business Development Manager at Grand Hyatt Hong Kong, and got promoted two years later to Director of Business Development at Hyatt Regency Xian in China. In 1999, Deeson was appointed the hotel’s Director of Rooms and successfully climbed the career ladder to his first Executive Assistant Manager (EAM) position in 2000, at Grand Hyatt Seoul in Korea. Continuing his journey across Asia, Deeson moved to Japan in 2002 to join the pre-opening team of Grand Hyatt Tokyo as EAM, Rooms. Three years later, he took on his first General Manager (GM) role at Hyatt Regency Johor Bahru in Malaysia, before making the exciting move to the Middle East as GM of Park Hyatt Dubai in 2010. Deeson moved to the UAE capital in 2014 and held GM positions at Park Hyatt and Grand Hyatt properties before taking on his former role as Area Vice President and General Manager of Andaz Capital Gate Abu Dhabi.A passionate hotelier from the get-go, Deeson studied at the University of Surrey, Guildford in the United Kingdom, completing a Bachelor of Science degree in Hotel and Catering Management. He will be based at Hyatt’s regional office in Dubai and work closely with his sub-regional teams to further enhance the company’s operational excellence and success in the Middle East & Africa.Srdjan Milekovic, Senior Vice President Operations – Europe, Africa and Middle East, Hyatt, said, “I am delighted that Stuart has stepped into this new role. With his deep knowledge and experience across the Middle East and Africa, I know he will deliver great value for our colleagues, owners and guests, and successfully drive Hyatt’s purpose forward in the region.”