Air services provider sees 30% surge in demand for unaccompanied minor services

dnata continues to enhance its offering to provide a smooth and memorable experience to young travellers across their airport journey. With an expert team, comprehensive trainings and a specially designed lounge, the global air and travel services provider is setting new standards for the well-being and comfort of unaccompanied minors amid a whopping 30% surge in demand.Jaffar Dawood, dnata’s Senior Vice President, Airport Operations UAE and MEA, said: "We take the responsibility of looking after young flyers very seriously. Our mission is to ensure a seamless and enjoyable airport experience, removing the stress from their journey and creating lasting memories in our exclusive lounge. We are proud to have earned the trust of thousands of parents with our safe and reliable services, and will continue to take initiatives to further enhance our offering."Highly-trained teamdnata spares no effort in the comprehensive training of its 200-strong team. Its dedicated agents are well-versed in the art of ensuring that unaccompanied minors, aged between five and 12 years old, feel safe and comfortable throughout their airport journey. This entails adeptly selecting appropriate conversation topics and providing informative guidance for a smooth and expected experience for young passengers.Agents are meticulous in ensuring that all personal documents are correct, right from the identification of the guardian handing over or collecting the minor, to the seamless handover to the cabin crew.Exclusive loungednata also operates an exclusive, dedicated unaccompanied minor lounge at Dubai International’s (DXB) Terminal 1. The facility provides a safe, comfortable and entertaining space for young travellers to relax and play before their flights.It operates round the clock and is equipped with entertainment screens and an array of toys to keep young guests occupied. The lounge staff works closely with airline colleagues to ensure unaccompanied minors are in safe hands and arrive at their gate on time.30% surge in demanddnata extends its exceptional services to over 145 airline partners at Dubai’s two airports, Dubai International (DXB) and Dubai World Central (DWC). In this year alone, dnata’s highly-trained agents have assisted over 6,000 unaccompanied minors from check-in to boarding at DXB and DWC. These figures are set to soar even higher, with a staggering 30% year on year increase anticipated over 2022 numbers.Customers are advised to contact their airlines for further information on the services.dnata is a leading global air and travel services provider. Established in 1959, the company offers quality and safe ground handling, cargo, travel, catering and retail services in over 30 countries across six continents. In the financial year 2022-23, dnata’s customer-oriented teams handled over 710,000 aircraft turns, moved over 2.7 million tonnes of cargo, uplifted 111.4 million meals, and recorded a total transaction value (TTV) of travel services of US$ 1.9 billion.

dnata partners with Virgin Atlantic to support Dubai return this October

dnata, a leading global air and travel services provider, is partnering with UK-based Virgin Atlantic to support the airline’s highly anticipated return to Dubai this winter.dnata Representation Services has been selected to provide a comprehensive range of services to the airline as its general sales agent (GSA) in the UAE. The partnership establishes UAE-based infrastructure for local sales, marketing and distribution support, providing a full range of travel services for Virgin customers flying to and from Dubai. dnata’s services will support the airline as it gears up to resume flights between London Heathrow (LHR) and Dubai International (DXB) this month.Flights are now available for customers to book, and will operate from 30 October 2023 through to March 2024 with a four-times weekly seasonal service.Simon Woodford, Vice President Global Air Services at dnata Travel Group, said: “dnata Representation Services previously served as Virgin Atlantic’s GSA in the UAE, and we are delighted to be working with this dynamic airline as it makes its exciting return to Dubai. Our experienced team will work hard to support Virgin Atlantic in achieving its business objectives and growth plans, as the UAE continues to prove a top destination of choice for UK travellers.”Liezl Gericke, Head of International at Virgin Atlantic, commented: “We’ve long wanted to return to Dubai when the time was right, and we know our customers will be over the moon with the reintroduction of this popular route. Nothing sets our hearts soaring like a new destination or reintroducing an old favourite. We look forward to welcoming our customers back on board, whether travelling for business or leisure or heading back to the United Kingdom to reconnect with friends and family.”The new service is set to offer seamless connections and consistent long-haul onboard experiences for customers connecting from Dubai via London Heathrow to destinations throughout North America across both the Virgin Atlantic and Delta networks, including New York, Seattle, Las Vegas, Los Angeles, and San Francisco.The new route will be served by the airline’s Boeing 787-9 aircraft boasting 31 Upper Class, 35 Premium and 192 Economy Delight, Classic and Light seats, with return Economy Class fares starting from AED 2,050 per person.