The Dubai Integrated Economic Zones Authority (DIEZ), home to more than 5000 companies across its three economic zones: Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and Dubai CommerCity (DCC), has adopted Sprinklr’s cutting-edge Unified Customer Experience Management (Unified-CXM) systems to elevate and refine its customer service capabilities.  As a prominent contributor to Dubai and the UAE’s economic development, DIEZ is keen to continuously strengthen its customer service processes to align with the evolving expectations of its valued stakeholders. In its ongoing pursuit of enhancing customer satisfaction, DIEZ has embarked on a journey to deploy AI-powered chatbots and integrate its customer service operations seamlessly across digital channels, employing Sprinklr's Conversational AI Chatbots, complemented by Sprinklr Service Seats and a Salesforce Connector.By harnessing the power of Sprinklr's Conversational AI and Unified-CXM platform, DIEZ will streamline its contact center operations, delivering rapid and efficient service on a multitude of channels, including live chat, email, and WhatsApp. DIEZ’s customer service agents will leverage Sprinklr's advanced capabilities to manage customer inquiries in multiple languages, all from a single, integrated Sprinklr dashboard. Sprinklr’s Salesforce integration will also aid in harmoniously adapting the overall customer experience.Badr Buhannad, Chief Corporate Support Officer at (DIEZ), said: "At the Dubai Integrated Economic Zones Authority (DIEZ), our mission has always been to drive economic growth and innovation in Dubai and the UAE. In this era of digital transformation and evolving customer expectations, our unwavering commitment to providing outstanding service through our customer’s preferred digital channels remains steadfast. Our collaboration with Sprinklr, harnessing their cutting-edge Conversational AI Engine and Unified-CXM platform, will redefine customer convenience and enhance the ease of doing business, in line with our objectives to deliver an exceptional experience seamlessly across different digital channels.”Sprinklr is equally enthusiastic about collaborating with DIEZ on this journey. Haitham Elkhatib, Vice President of MEA at Sprinklr, said, "DIEZ has been at the forefront of Dubai's economic development. We're honored to have the opportunity to support DIEZ in maintaining its customer-centric focus by building a digital global customer service center on Sprinklr's unified platform."DIEZ, at its core, plays a pivotal role in Dubai's economic ecosystem. It serves as a catalyst for business growth and investment, offering strategic economic zones and facilitating an environment conducive to innovation and commerce. By partnering with Sprinklr, DIEZ aims to bolster its commitment to customer-centricity, providing businesses within its economic zones with the tools and support needed to thrive in the modern digital landscape. This partnership marks a significant milestone for both DIEZ and Sprinklr, demonstrating the power of Sprinklr's conversational AI platform in delivering exceptional customer service and driving organizational growth.SHARE NOWMost Recent NewsAnsett Aviation Training launches Dubai training centre at the (MBRAH) during Dubai AirShow 2023DEWA and UAE Space Agency sign (MoU)DIEZ Elevates Customer Experience with Sprinklr's Conversational AI Chatbots

Dubai: The Dubai Integrated Economic Zones Authority (DIEZ), home to more than 5000 companies across its three economic zones: Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and Dubai CommerCity (DCC), has partnered with Liferay, a leading provider of enterprise-level, cloud-powered digital experiences. The strategic partnership aims to enhance customer and stakeholder experiences across the three free zones through innovative digital solutions.Under the partnership, Liferay and DIEZ will adopt a multi-faceted approach to elevate the digital landscape within DIEZ's economic zones. The initial phase centers on the modernization of web platforms for DAFZ, DSO, and DCC to deliver enhanced, user-friendly, and streamlined navigation experiences.The redesigned web interfaces will illustrate ultra-modern and future ready platforms, offering the flexibility to embed and integrate multiple elements that bind DIEZ with the three free zones. Each of these platforms powered by Liferay Experience Cloud (SM) and built following international best practices, will enable seamless, enhanced, and scalable visitor experiences. Upon completion, Liferay will empower DIEZ with self-management tools, ensuring adaptability to each free zone’s specific requirements.Badr Buhannad, Chief Corporate Support Officer at DIEZ, said, “DIEZ serves a diverse stakeholder community from DAFZ, DSO, and DCC. Hence, our focus on tailoring digital platforms to meet their unique needs is paramount. Hence, our collaboration with Liferay to enhance stakeholder digital experience through their cloud-enabled, self-managed experience platform, aligns with our long-term vision for excellence in stakeholder engagement. With an eye on long-term success, we look forward to a highly successful partnership focused on excellence for our stakeholders.”He added: “By embracing digital transformation and elevating stakeholder experiences, DIEZ is committed to solidifying its position as a catalyst for economic development and a trusted partner for businesses operating within its economic zones.”Moussalam Dalati – General Manager Liferay Middle East and Africa stated, “DIEZ is tasked with managing complex, challenging, and multivariate digital requirements. With Liferay Experience Cloud, our team is committed to deliver global benchmarks of service standards across hybrid environments. We appreciate their long term and future-oriented approach to stakeholder digital experiences, and as their tech partner, we look forward to the fruition of this vision.”Liferay’s DXP platform facilitates and empowers enterprises with digital innovations and experiences in a quick and agile manner.

Dubai: Dubai CommerCity, the first and leading free zone dedicated exclusively to e-commerce in the Middle East and North Africa (MENA) region and a joint venture between the Dubai Integrated Economic Zones Authority (DIEZ) and Wasl Properties, has announced its participation in this year’s Expand North Star, the world’s largest event for startups and investors, taking place between 15-18 October 2023 at Dubai Harbour.Dubai CommerCity’s participation at this event, which is set to host startups from over 100 countries and more than 1,000 investors with a combined total of over US$1 trillion under management to Dubai, which is rapidly emerging as the heart of the world's digital economy, comes as part of its ambition to connect with some of the world’s most innovative start-ups and showcase its cutting-edge infrastructure and state-of-the-art facilities, each tailored to meet the requirements of digital commerce businesses. These comprehensive offerings include full business set-up, comprehensive business support, customs consultations, end-to-end logistics solutions, as well as block chain solutions and technology, all while offering a conducive working environment and access to an expansive network of like-minded individuals.Furthermore, the free zone’s participation aligns with its ongoing efforts to advance digital commerce in the region and its commitment to achieving the goals of the Dubai Economic Agenda (D33), which aims to drive the growth of Dubai’s digital economy over the next ten years.Mitch Bittermann, Senior Vice President of Commercials at Dubai CommerCity, said: “Our participation in this year’s Expand North Star, reflects our commitment to connecting with and supporting the world's most innovative start-ups. Dubai CommerCity stands as a symbol of progress and innovation in the digital commerce sector, and we look forward to showcasing our advanced infrastructure to up-and-coming businesses looking to grow and succeed in the region and beyond."He added: “We look forward to connecting with the event participants, where we will showcase the opportunities that DCC brings to investors and entrepreneurs, enabling them to gain a competitive edge in the dynamic digital commerce landscape. We are confident in the immense value of this event that promises to be a catalyst for innovative thinking, international collaboration, and shaping the future of digital commerce.Dubai CommerCity operates under the Dubai Integrated Economic Zones Authority, established in 2021 to provide support and enable operations in various free zones, including the Dubai Airport Free Zone, Dubai Silicon Oasis, and Dubai CommerCity. Its primary goal is to achieve integration among all economic zones and bolster their roles in supporting the economy. The ultimate objective is to establish an economic system that caters to all strategic sectors and enhances competitive capabilities within the Emirate of Dubai.